Help - Frequently Asked Questions
I didn't receive my Frantastique lesson this morning. What should I do?
First, check your 'Junk Mail' or 'Spam' folders. On occasion, certain e-mail services consider our e-mails advertising or spam. You may have to configure yours to accept our e-mails. If you still cannot find your lesson, it may have been deleted from your mailbox. In this case, you can access and answer it by going through the 'Pedagogy' tab in your WorkBook.
The audio/video player is not working. What can I do?
Try to reload the page while holding down the 'Shift' key of your keyboard. If the problem persists, please check that your Internet browser is up to date and download the latest version of Flash Player here: http://get.adobe.com/fr/flashplayer
Can I choose the days I wish to receive Frantastique?
Of course! You can change these settings in the field at the bottom of each Frantastique lesson/correction.
Do I have to get my IT department involved (and/or install software)?
No. Frantastique works completely independently of your servers. Only an e-mail address is needed!
How do I subscribe for Frantastique lessons?
Please click the 'Online Shop' logo at the top right of our website. You can also use the following link: https://www.frantastique.com/workbook/shop .
How can I pay for my subscription?
For all purchases, you may pay by bank card, PayPal, Alipay or monthly debits (from French bank accounts only).
Is the payment system safe ?
When you purchase a product on frantastique.com, the transaction goes through our payment provider called Adyen. This guarantees that:
- Gymglish/Frantastique never knows your card number; - Adyen does not have any details about what you have bought. All Adyen sees is the total value of the purchase and the order number.
Are there any additional fees?
No. The prices are all inclusive. There are no other hidden fees.
Is Frantastique reliable, secure, and confidential?
Your privacy and security is our top priority. We take all reasonable precautions to keep your data safe and secure.